FAQ

SELLING POLICY & LIMITED WARRANTY STATEMENT / TERMS AND CONDITIONS

CR Performance offers a Customer Satisfaction Promise.

If you are not COMPLETELY satisfied with your purchase within 30 calendar days after receiving our product, please feel free to contact us and we will be glad to accept your return with only a low restocking fee.

Limited Warranty Statement / Terms and Conditions

All products manufactured by CRP are to be free from defects in material or workmanship. CRP warrants to the original buyer that it will repair or replace, free of charge, any product with a defect within the warranty period stated for the item. A copy of the original invoice is required to qualify for all warranty claims. Please refer to our Full Limited Warranty Statement.

Limited Warranty Statement / Terms and Conditions

Limited Warranty Statement Summary

-Professional installation is highly recommended.

-Warranty items are covered for replacement or repair only.

-The buyer is responsible for covering shipping postage to us for warranty claims.

-Repair kits are not covered under warranty due to the nature of requiring professional installation and rotating assembly balancing and these processes cannot be confirmed on installation. Balanced Rotating Assemblies are at our discretion.

-Specifically excluded from this warranty are failures of products caused by misuse, misapplication, negligence of the buyer, accidents, modification, abuse, improper storage, installation, repair or operation, use of unauthorized parts or other mistreatment of the buyer or his agent.

-Components or Turbochargers damaged by ingestion of foreign matter will not be covered by the warranty.

-Any competitive use will void warranty on product asides sponsored racers.

-CRP expressly disclaims any liability for personal injury or damages related to the buyer’s use of the product.

-CRP also disclaims liability for incidental or consequential damages including but not limited to, repair labor, rental vehicles, hotel cost or any other inconvenience cost. To the extent permitted by law, this warranty is in lieu of all other warranties or guaranties, either expressed or implied, included the implied warranties of merchantability and fitness for a particular purpose and shall not extend to any buyer or to any person other than the original purchaser residing within the boundaries of the continental U.S. or Canada. As well the seller is not responsible or obligated to update previously manufactured parts that are currently under the above warranty.

HANDLING TIME & RETURNS / EXCHANGES

Our Standard Handling Time: 2 Business Days

Most of our items we will ship the day of your order or within 1 Business day. Rarely this may take up to two business days. Please note Performance Turbocharger Builds can vary in shipping time, please contact us to confirm lead time before purchase if needed.

Returns & Exchanges: Within 30 Days

We offer a 30 days (4 week) return policy if the item has not been installed or used and is kept in its original packaging. Without original packaging a 15% restocking fee will be charged and the items must not be damaged.

Note Shipping Damage Time Limit is 3 Days: If any items are damaged in shipping. Please notify us within 3 days to comply with major shipping companies claim policy.

Refund Shipping Charges: Normally the buyer will be responsible for the return shipping postage for refunds. We will only refund the return shipping postage if you received the incorrect item.

Returns & Cores from USA must be sent via FedEx, United States Postal Service (USPS), or DHL.

There are no limits to Canadian Shipping options.

We do not accept UPS Shipments for returns from USA due to Excessive Customs & Brokerage Fees

(If you still chose to use UPS for a return you may be charged additional customs or brokerage occurring fees)